FAQ.

You can reach us by email at support@77skin.com.

We aim to respond to all queries within 24–48 business hours.

We typically respond within 24–48 business hours. During peak seasons or promotional periods, response times may be slightly longer.

Currently, all orders must be placed through our website. Our support team can help guide you through the ordering process if needed.

Yes, 77Skin is committed to cruelty-free practices. We do not test on animals at any stage of product development.

Our products are formulated to work across a range of skin types. However, we always recommend doing a patch test before first use, especially if you have sensitive skin.

We'd love to help! Please reach out to our support team at support@77skin.com with details about your skin concerns, and we'll recommend a suitable routine.

We recommend storing our products in a cool, dry place away from direct sunlight. Avoid extreme temperatures to maintain product quality.

Each product has its manufacturing date and expiry date printed on the packaging. We recommend using products within the indicated shelf life for best results.

We're sorry about that! Popular items may sell out quickly. Please check back regularly or contact us at support@77skin.com to ask about restocking timelines.

Once your order has been shipped, you will receive an email with a tracking number and link. You can use this to track your delivery status.

You can cancel an order within 3 hours of placing it. After that, the order may already be in processing and cannot be modified. Please contact us as early as possible at support@77skin.com.

We're sorry about that. Please email us at support@77skin.com within 2 days of delivery with your order ID and photos of the item. Our team will resolve it as soon as possible.

Domestic orders typically take 2 to 8 business days for delivery. Delivery times may vary depending on your location and courier availability.

No

Yes! We ship internationally. No matter where you are, you can get our products delivered right to your doorstep.

The exact charges are displayed at checkout before payment.

We accept all major credit and debit cards, Apple pay, Google Pay, Shop Pay, and PayPal. You can also split your purchase into easy installments using Shop Pay. All available options will be shown at checkout.

Yes. We use trusted and secure payment processing partners. 77Skin does not store your complete card details on our servers.

Please check your payment details, available balance, and bank restrictions. If the issue persists, try a different payment method or contact your bank. You can also reach us at support@77skin.com for help.

If you received a damaged, defective, or incorrect item, please contact us within 30 days of delivery. Opened or used products are generally not eligible for return due to hygiene reasons.

Once approved, refunds are initiated promptly. However, the time it takes to reflect in your account depends on your bank or payment provider — typically 10 business days.

Refund amounts depend on the nature of the issue and the product condition. Shipping charges are generally non-refundable unless the error was on our side.

You can checkout as a guest, but creating an account allows you to track orders, view order history, and manage your details more easily.

Go to the login page and click "Forgot Password." Enter your registered email address and follow the instructions sent to your inbox.

Log in to your account and navigate to the Profile section. From there, you can update your name, email, phone number, and shipping address.